Complaints Policy – Summary
At Elevate Metabolic Health Ltd, we are committed to delivering high-quality care and welcome feedback from our patients to help us continually improve.
If you have a concern or complaint, please be assured it will be taken seriously. All complaints are acknowledged promptly, investigated thoroughly, and addressed appropriately. We aim to explain what happened and, where possible, take steps to resolve the issue. Complaints are also an important way for us to reflect, learn, and enhance our services.
How to raise a complaint:
In person: During your consultation or appointment.
By email: hello@drcarolinebutler.com
By phone: 07356223362
For a full copy of our complaints procedure, please contact us at hello@drcarolinebutler.com